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Privacy Policy

DMG MORI is engaged in the machine tool industry, and because we handle personal information (information about living individuals, including the said person’s name, date of birth and any other details which may distinguish a particular individual), when we acquire it we do our best to use it within the range of the designated purpose, and to manage it appropriately while we possess it. DMG MORI will protect the rights and benefits of the individual, and has established the following basic policy for the protection of personal information.

Observe the laws concerning the protection of personal information

In the performance of its business in the machine tool industry, DMG MORI will observe the following laws.

Thorough safe management regulations

In order to ensure safe management of personal information, DMG MORI will establish necessary and appropriate internal management and supervision, employee education, and supervision of contractors, and make every effort to prevent leakage or loss of or damage to personal information.

  1. Laws concerning the protection of personal information.
  2. Rules enforcing the laws concerning the protection of personal information.
  3. The Ministry of Economy, Trade and Industry’s “Guidelines on laws concerning the protection of personal information in the field of trade and industry.”

Thorough safe management regulations

In order to ensure safe management of personal information, DMG MORI will establish necessary and appropriate internal management and supervision, employee education, and supervision of contractors, and make every effort to prevent leakage or loss of or damage to personal information.

Principles concerning the handling of personal information

  1. Acquisition of personal information
    When acquiring personal information, DMG MORI will state its intended use, and acquire it through fair, legal methods within the required range.
  2. Handling of personal information
    1. Use within the intended use
      • For sales information for DMG MORI products or services
      • For questionnaires, surveys, etc., in order to plan or develop products or to increase customer satisfaction
      • In the performance of tasks such as providing swift service in response to customers’ inquiries
      • For measures based on statutory laws or notices/guidance from the regulatory authorities
      • In order to achieve fast and appropriate service when consulting DMG / MORII SEIKI Service Centers, we will supply contact information to DMG MORI Group Companies, DMG MORI distributors, DMG MORI associate companies and DMG MORI suppliers
      • Supply of personal information to contractors
      • Other: We will state the intended use when acquiring the personal information
    2. Supply of personal information
      Information regarding name, address, age, telephone number, product information and contents of discussions with customers
    3. Means or methods when supplying personal information to a third party DMG MORI will not supply personal information acquired in accordance with the laws in 1) above to a third party without the consent of the individual concerned, except in accordance with the laws in 2) above. However, at the request of the individual concerned, we will not supply information to any third party.
    4. Supply of personal information to a third party DMG MORI will take appropriate measures to prevent illegal access to personal information and the loss, destruction, falsification or leakage of personal information. Also, in order to ensure the security of personal information, we will conduct training and education of employees involved in handling it.

Principles concerning the handling of personal information

If customers have any requests concerning our procedures for disclosure, corrections, additions or deletions, suspension of use, or cancellation or suspension of provision of their personal information in DMG MORI’s possession, please contact the person below. They will be able to give you information about the necessary procedures. Also, if you have any questions, complaints or suggestions about DMG MORI’s policy for storing personal information, please contact the person below at any time.

Contact for consultation about the handling of personal information:

DMG MORI
Marketing Department
847-593-5400 (8:30 a.m. to 5:30 p.m. CST)

 

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